![]() ![]() The only thing I am able to do is scratch Disney off the vacation (having stayed there 10 times and had plans of a future trip) list now and whenever that next trip is to use a different credit card company. I learned not my credit card company is not on my side. I don't expect to get my money back either from Disney or Capital One. I don't usually comment about companies, but when huge companies like Capital One and Disney take your money, have double standards and get to decide if you have enough information to prove to them, that you are correct and for them to do their jobs is wrong. The same merchant who said to contact my credit card company. After asking them how to produce a receipt of a non-transaction and asking them why the merchant doesn't have to produce receipts showing the card was used? They sent the same blunt letter saying I didn't provide enough information and said to contact the merchant. ![]() Because I didn't have a receipt saying the gift card was turned down Capital One closed the dispute. I had to explain in writing and on the phone 3x that I expected to be able to use a gift to buy stuff. 50,000 bonus miles after spending $4,500 in first 3 months.*Ĭapital One then asked me to explain exactly what I expected to be able to do with my purchase of a gift card and if I had receipts of trying to use the gift card.$500 bonus after spending $4,500 in first 3 months*.$150 bonus after spending $500 in first 3 months* Billing inaccuracies-failure to post payments to accounts, lost payments on accounts, no resolution to fraud cases, and continued billing for interest and late fees for accounts that are closed.$300 bonus after spending $3,000 in first 3 months*.We make sure your complaint get the attention it deserves File your complaint How does work Statistics of Capital One in the category Banks 48 complaints last year 1. You can mail us this form, or learn more here. How to file a complaint about Capital One File your complaint through our hassle-free complaint form to maximize the chance of resolving it. or Canada: 1-80 Internationally: 1-80 Lastly, you can file a dispute by mail. $200 bonus after spending $500 in first 3 months* You can also file a dispute over the phone by contacting us at the number on the back of your card or by calling: From the U.S.20,000 bonus miles after spending $500 in first 3 months*.50,000 bonus miles after spending $3k in first 3 months*.Capital One issues personal and small business credit cards that earn rewards and come with other perks and benefits, including 0% introductory APR periods and fraud liability protection. ![]()
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